Refund policy

The policy

Full refund within 14 days of purchase if you have not downloaded your files or opened/shared your e-card link.

If your files are defective or could not be generated, we will fix it or refund you whatever the usage. Email us from the address you used at checkout.

What 'defective' covers

Files that won't open, print at the wrong size, or come out visibly broken — colors scrambled, text missing, images cut off. If a lab refuses your file or prints it wrongly because of an error on our side, that's on us too: send a photo of the print and we'll fix the file or refund you.

Home-printer results vary by paper and printer settings, so print one test first — the print-sizes page shows exactly which settings to pick. Color shifts on a home printer are not a defect, but we'll still help you get a better result.

How to ask

Email hello@example.com from the address you used at checkout, with your order number if you have it. Refunds go back to your original payment method, usually within a few days, issued through Lemon Squeezy.

Files are digital

Everything we sell is a digital download, delivered immediately at checkout. There is nothing to ship and nothing to return — that's also why a refund is only possible before the files (or e-card) have been used.